- How can I place an order?
It's easy! Once you're done selecting your item(s), add them to your cart and proceed to checkout. If you have an eyewa account, log in here and complete your order.
If you are a guest, proceed by entering your email address, shipping details, preferred payment method, and then submit your order.
- Do I need my prescription to place an order?
You can order your eyewear with or without a prescription.
If your aim is to correct your vision, you will need to provide us your prescription. You can either enter it manually, or upload a copy image of it after checkout, or leave it blank and our customer care team will contact you to collect it from you.
*Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.
If you are shopping for only a frame, you can order without a prescription.
- How do I change/cancel my order?
Changed your mind?
No worries. As long as your order is still in good condition, you have the option to return/exchange it within 30 days after the delivery date.
Read more about our returns and exchanges policy.
- How can I search for products on eyewa.com?
You can click on the search button located on the top right corner to find the product(s) you are seeking.
Or you can refer to the top of the page and select the category and sub-category you want. Following this step, you can further refine your search based on your preferences by using the filter on the top left corner.
- Are eyewa's frames guaranteed authentic?
YES! At eyewa, we source all our products directly from authorized distributors and manufacturers. Our frames' materials include high-quality and sustainable acetate, steel, and titanium – guaranteeing a high degree of resistance to corrosion and breakage.
- How can I submit my prescription details?
We want you to enjoy your new eyewear and also have the clearest vision.
Therefore, you'll need to have a valid prescription with the following values: your sphere value, your cylinder and axes values (if applicable), and your pupillary distance (PD) value.
After checking-out, you can choose one of 3 available options: either enter it manually, or upload a copy image of it, or leave it blank and someone from our customer care team will contact you right away to collect it from you.
*Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.
- Can I use my glasses prescription for ordering contacts and vice versa?
Unfortunately, no. This is because eyeglasses prescription and contact lenses prescription are two different things. Contact lenses sit directly on the cornea of your eye and as such, their prescription specifications differ from your glasses prescription that is more comprehensive for your vision.
- How do I measure my frame size?
Simply use a ruler to measure, in mm (millimeters), your features according to the below guide:
The frame width:
Measure the entire horizontal front of the frame (from the outermost edge of both ends)
Approx. 40mil - 62mil
The distance in between lenses (the part that covers the bridge of your nose)
Approx. 14mil - 24mil
The temple arms:
The length of the temple piece (also known as the arm piece that rests behind your ear)
Approx. 120mil - 150mil
- How do I pick the right frame for my face shape?
With so many designs to choose from at eyewa, knowing which frame suits you best will bring out your unique facial contours.
Face a mirror and take a close look to see which of the following face shapes match yours: round, square, oval, heart, or diamond.
Round-shaped faces are relatively equal in width and length. They look great in frames that add extra depth and definition - we're talking bold angular frames such as cat-eye.
Square-shaped faces are widest at the jaw and forehead. They look more defied in round frames that soften the face's strong angular features.
Oval-shaped faces feature softly wider and higher cheekbones. People with this face shape can easily pull off almost any style, especially wide oversized frames — square, trapezoid, and rectangular.
Heart-shaped faces are widest at the forehead, along with higher cheekbones and a narrow chin. They look brightest and best in thin round and oval-shaped frames.
Diamond-shaped faces are characterized by full cheeks and narrow forehead and jawline. That's why oval frames are best as they balance this shape's unique features. Click here(link) to find the right frame for you.
- Do I get a warranty on eyeglasses and sunglasses?
In the unlikely event that something happens with your purchase of sunglasses, eyeglasses, blue light glasses, or reading glasses, we offer a 2-year warranty on all products from the following brands:
- - 30Sundays
- - BlackOut
- - Spectus
- - Babamio
On all other brands, we offer a 1-year warranty. Click here to know more about our warranty policy.
- What if my purchased frame needs adjusting?
Your frame should fit your face properly, as it can affect the quality of your vision and your comfort. Kindly refer to this video to learn more about how to adjust your frame at home. If you went through the pinpointed steps and the frame still doesn't fit, contact our customer care team, who's available 24/7 to assist you further.
- Which type of lens for eyeglasses do you offer?
The eyewa lens lab uses high quality lenses that are manufactured with German technology.
- Do you sell bifocal or progressive lenses?
For the time being, we only supply single vision lenses. But more choices will be available soon!
- Can you replace the lenses I have in my current frame?
If you have previously purchased a frame from us and need to upgrade your prescription or replace your lenses, email us at [email protected] and we'll assist you right away.
*Currently, we only fit lenses in frames purchased from eyewa.
- Which lens coatings do you offer for eyeglasses?
Lens coatings work on enhancing the performance and appearance of your glasses. All our lenses come with a standard anti-reflection coating and a scratch-resistant coating.
- I sent eyewa the wrong eyeglasses prescription. What should I do?
A prescription brings you one step closer to achieving a crystal clear vision.
Kindly verify that you have provided us with the correct values/image of your prescription upon placing your order. In case of any error, contact our customer care team who’s available 24/7 or send us an email at [email protected]
- What do Spherical, Cylindrical, Axis, and PD values mean in my eyeglasses prescription?
Spherical or Sphere (SPH) refers to the main correction in the prescription. Minus (-) values are for nearsightedness, and Plus (+) values are for farsightedness. If ""PL"" or ""Plano"" is written for either SPH value on your prescription, you should select a value of 0.00.
Cylindrical or Cylinder (CYL) refers to a correction for astigmatism. It can be either positive (+) or negative (-). A Cylindrical value will always have an Axis value. If ""DS"" or ""SPH"" is noted in the CYL space on your prescription, then you have no astigmatism. In that case, you should enter 0.00 for the Cylindrical and Axis values.
Pupillary Distance (PD) refers to the distance between your pupils' centers and determines where you look through your glasses lens. This value must be accurate (the average adult's single PD is between 54-74 mm; kids' are between 43-58 mm).
- Do you accept insurance?
At present, we do not work directly with any insurance company.
Please check with your insurance provider on whether you can claim your prescription glasses on your insurance (we can provide you any additional documents you may need such as invoices, receipts, eye test form, etc.)
- How do I make sure that the glasses I've selected fit my face?
At eyewa, we make sure to give you an easy and convenient online shopping experience. Therefore, we've included the frames' details which you can refer to in order to see if they match your specifications. For further assistance, contact our customer care team who's available 24/7.
- Will you be able to handle my complex order?
Complex orders usually involve bifocal and varifocal lenses.
At the moment, this service does not apply to online orders. You can always visit one of our stores and share your complex order's details with our qualified team who will assist you straight away.
- How do blue light glasses work?
Blue light is everywhere: we get exposed to it when outdoors and when we face artificial sources of it such as LED and fluorescent lighting (we're talking smartphones, computers, tv screens, tablets, etc.).
Blue light is beneficial in daylight because it boosts our attention and mood. But as a result of overexposing ourselves to artificial light in recent years, we're facing its negative consequences such as eye strain, dry eyes, insomnia, and headaches.
The human eye is not equipped to block the blue light: the front part of our eye (the cornea) is efficient at blocking the harmful UV rays from reaching the light-sensitive area at the back of the eye (retina). When it comes to blue light, almost all of it passes through the cornea to reach the retina, making the eye susceptible to damage.
The solution: Blue light blocking glasses.
They filter out up to 30-100% of the blue light to protect your eyes from glare and reduce potential damage to your retina. They're also very flattering and fashionable! Get your blue light glasses from eyewa to give your eyes a well-deserved rest and look extra-awesome while doing so.
Click here to learn more about blue light glasses.
- Can I wear blue light glasses if I don't need glasses?
If you have 20/20 vision and don't wear prescription glasses, you might still suffer from digital eye strain, especially since we're all more connected to our digital screens than ever before. Therefore, blue light glasses are essential for you: their lenses absorb the harmful rays, leaving your eyes feeling comfortable and rested while facing any digital device.
- Do blue light glasses block UV light?
The answer to this is no. Sunglasses are usually designed to filter the UV light, while blue light glasses protect your eyes from harmful artificial light emitted from digital screens to avoid the consequences (headache, eye strain, insomnia, dry eyes, etc.).
- Can I wear blue light glasses when outside during the day?
It is technically okay to wear blue light glasses outside, but you might also notice that they can have more glare when worn under the sun. This is caused by the strong sun glare that reflects off of the lenses. Therefore, the best way to protect your eyes when in the sunlight is by wearing sunglasses.
- How do blue light glasses improve my sleep?
Melatonin is a hormone that our brain produces in response to darkness, which helps us fall asleep fast.
The exposure to blue light in the evening tricks our brain into thinking it’s daytime, thus leading to low melatonin production and a poor sleep quality. Therefore, wearing blue light blocking glasses while using LED devices like your smartphone or laptop at night will filter out the harmful blue light, increase melatonin production, and help you have a peaceful sleep.
- When should I wear blue light glasses?
The best time to wear blue light glasses would be any time you get exposed to it — while using your laptop, watching tv, or scrolling through your smartphone.
- How should I care for my sunglasses?
Sunglasses can last you a long time while looking as new as the day you bought them, as long as you take proper care of them. Since they get smudged easily, you must gently rub them with a lens cleaning cloth and a liquid cleaner that's specifically designed to clean eyewear lenses. Avoid using any type of paper product as they can grind fibers and dust into the lens and leave scratches. Also, avoid cleaning them with detergents or soaps as they can wear off lens coatings. And finally, when you're not wearing your sunglasses, it's important to store them in a safe case so that they don't get scratched.
- What does polarized sunglasses mean?
If you spend most of your time outdoors or are a light-sensitive person, polarized sunglasses are ideal for you.
These advanced shades block the direct glare that's reflected off of flat and light-colored surfaces, thus reducing eye strain and discomfort in bright sunlight while giving you a sharper vision and the ability to see colors more vividly.
- What are the benefits of gradient lenses?
Gradient tint lenses fade from a darker to a lighter tint to protect your eyes from harmful UV exposure while still giving you a convenient vision.
The dark upper part of the lenses shields your eyes, while the lighter middle and lower parts allow you to comfortably see through them. Also, if you're not a fan of fully black lenses but still want to look sophisticated, gradient lenses come in all colors! Talk about the best of both worlds!
- What's the purpose of sunglasses' lens colors?
Not only do sunglasses' lens colors scream fashion statement, but they also help protect your eyes by filtering the harmful UV light.
When choosing tinted sunglasses, it's important to consider your lifestyle. Some lens tints make the colors you perceive appear brighter and more vivid, while others help reduce glare and harsh light and even improve visual clarity.
A greenish-colored lens filters out blue light and reduces glare in brighter sunlight. They are ideal to wear every day and when playing precision sports such as golf.
The gray color reduces glare - especially when near water - and shields bright light. Gray-tinted lenses can be easily worn during sunny and cloudy days, making them ideal for driving and outdoor sports.
Blue or purple
These colors are aesthetically pleasing and compliment every skin tone. They help define edges and enhance color perception, specifically in foggy and misty weather.
Red or rose
Rosy tints block the blue light and reduce eye strain, thus improving visibility. They also make the details you see look sharper, which is why they're great to wear while driving.
Yellow, orange, or gold
Light-colored lenses such as these are excellent to wear in moderate- to low-level light conditions. They also provide greater clarity and visibility and block the blue light. You can wear them while enjoying both indoor and outdoor activities.
Browse through eyewa.com and find yourself a perfect pair of sunglasses!
- Who can wear contact lenses?
Everyone! No matter your age, your prescription, or your lifestyle, you can choose to wear contact lenses. If you're comfortable putting them on and taking them off, there’s really nothing stopping you. Do check with your eye doctor to make sure you're a candidate for contact lens wear.
- Does wearing contact lenses cause eye problems?
Wearing contact lenses is very safe, as long as you follow your eye doctor's instructions regarding how to care for them, how long to wear them, and how frequently you must replace them.
- At what age can one start wearing contact lenses?
Contact lens wear is not a matter of age. They can be safely worn by young children, teens, and adults. As soon as one starts needing vision correction, they should first consult their eye doctor, who will then decide if it's right for them.
- Can I wear contact lenses while playing sports?
Yes, you certainly can. Eye doctors even recommend contact lenses because they are safer; unlike eyeglasses, they provide a clear vision, have no frames to get into your line of sight, are unlikely to fall out, and let you easily wear your headgear or goggles.
- Are there contact lenses available for Astigmatism?
Yes. Contact lenses that correct Astigmatism are called Toric lenses. They are specially designed to correct the vision issues that arise from having an irregularly shaped cornea.
- How do I care for my contact lenses?
Caring for your contact lenses helps keep your eyes healthy and feeling comfortable.
*You must clean and disinfect every contact lens you remove from your eye. ** You must follow the appropriate replacement schedule.
- When handling your contact lenses, make sure to wash your hands with a mild soap that doesn’t have perfumes, oils, or lotions so that your eyes don't get irritated.
- Always use a disinfecting solution, eye drops, and enzymatic cleaners when cleaning and storing your contact lenses.
- To clean each contact lens, rub it gently with your index finger in the palm of your hand to remove surface buildup.
- You must clean your lens case every time you use it with a sterile solution and let it air dry (the case should be replaced every 3 months).
Click here to know more about how to care for contact lenses.
- Can I change my eye color with contact lenses?
Yes. Color contact lenses are designed to enhance/change your natural eye color. If you need vision correction, prescription colored contacts are also available.
- Do I need to see an eye doctor first if I want to start wearing contact lenses?
Because contact lenses are medical devices, it's important to have your eyes checked by an eye doctor to make sure it’s okay for you to wear contacts. Then he/she can write you a prescription for your new pair of contact lenses.
- How much do contact lenses cost?
The cost of contact lenses varies depending on the type of contact lenses you're buying, their brand, their replacement schedule, and the number of lenses you purchase.
- Can I sleep while wearing contact lenses?
Redness, irritation, and dryness are common symptoms you might encounter if you leave your contacts in when you sleep. Therefore, it's important to take off the contact lenses before going to sleep or even napping, to give your eyes a break and let the cornea breathe.
- What are the different types of contact lenses?
Here are different types of contact lenses:
Soft contact lenses come in two primary forms: daily wear and extended wear. They're made from thin material and water.
Daily-wear soft lenses are the most comfortable and are available in a variety of tinted colors too. Extended-wear soft lenses offer the same advantages as daily-wear lenses. They can be worn for an extended period (weekly, bi-weekly, monthly, or yearly).
Hard contact lenses offer a clearer vision with certain eye conditions - Bifocal lenses, Toric lenses, etc.
- How long does it take to get used to contact lenses?
Getting used to wearing contact lenses can take some time, and you may find it to be a little uncomfortable at first. But it's worth it for the clarity they can give you! The adjustment period to new contact lenses varies from one day to up to two weeks, depending on each person as well as on the type of prescription and the brand of contact lenses prescribed.
- How often should I replace my contact lenses?
You must frequently replace your contact lenses so that your eyes can stay healthy and comfortable. Therefore, it’s essential to know the lifespan of your lenses and change them accordingly (all contact lenses still need to be taken out and stored in a fresh solution each night):
Daily Disposable contact lenses: these lenses need to be tossed out after one day of wear (at the end of the day), so there’s no need to remember to replace them.
Weekly/bi-weekly disposable contact lenses: these lenses need to be replaced after a week (if they're weekly lenses) /two weeks (if they are bi-weekly lenses) of wear.
Monthly disposable contact lenses: these lenses need to be replaced every 30 days (if they are monthly lenses) or quarterly (if they were 90-day lenses).
Even if you don’t wear your contacts every day, you still need to follow the suggested replacement schedule.
- Is it safe to share my contact lenses with others?
It's absolutely important not to share contact lenses with anyone. Trying on someone else's contact lenses or lending out yours can spread infection and lead to serious eye complications.
- Where do you ship?
Currently, eyewa provides a fast delivery service to Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Oman, and Kuwait. But stay tuned! As we are constantly growing, we will be targeting more countries soon!
- Do you offer free shipping?
Yes, we do!
*Keep in mind that additional shipping fees might be applied depending on where your package is being shipped to. Read more about our shipping & delivery policy.
- How long will my order take to arrive?
At eyewa, we make every effort to process your order fast and deliver it to you right away.
Estimated delivery time depends on the country/city we're delivering to. Read more about our shipping & delivery policies.
- How do I track my order?
We're always pleased to inform you when your order is on its way to you! To track your order, we'll send an update on its status and a tracking link straight to your registered mobile number and email. You can also track your order from the My Account section after successful login.
- Can I change my delivery address after placing my order?
Yes, you can. Just email us your order number and the new address at [email protected].
*Delivery might be late If your package was already with the courier and you have already received your tracking number from us.
- Can I collect my order directly from one of eyewa's stores?
Currently, we do not provide this option. But great news! We've recently opened our new physical stores in Saudi Arabia & United Arab Emirates so that you can visit us and pick your desired products directly off the shelves. If you're located in KSA or UAE, you can find the nearest eyewa branch to you here Looking forward to seeing you!
- My order hasn't arrived yet. What should I do?
Worry not! Our dedicated team of customer care experts is available for help 24/7 and will immediately look into the status of your order. If your package has already been dispatched via courier, you can directly reach out to the courier company.
- I'm missing an item from my order. What should I do?
First things first: search the package thoroughly. If the item is still missing, please get in touch with our customer care team who's available 24/7 to assist you right away.
- Do you provide a fast delivery option?
Our team works around the clock to get your order delivered to you lightning fast!
If you are located in Dubai, you can choose the option that gets your order delivered to you within 4 hours. Simply place your order and contact our customer care team who will immediately process your urgent delivery request.
*This option is available from Saturday to Thursday till 8:00 PM.
If you are located in the UAE, you can choose Fodel as a delivery method - a pick-up locations provider that lets you collect your package at any time you choose and from the most convenient location to you.
- How can I return or exchange a product?
If, for some reason, you're not fully satisfied with your purchase, you can return or exchange it within 30 days after the delivery date. Read more about our returns and exchanges policy. For further assistance, contact our customer care team who's available 24/7.
- How soon will I get my refund?
After submitting your returns request, we will collect your order and send it to our specialized team who will inspect your returned item(s) to ensure the guidelines of eyewa's refund policy are met (this process usually takes 2-3 working days).
You will then receive an email from our end confirming the approval or rejection of your request. If your refund were approved, you would receive it within 7-14 working days. If rejected, we will send you your item(s) back, along with an email in which we will further explain the reason for rejection. Read more about our returns and exchanges policy. For further assistance, contact our customer care team who's available 24/7.
- What payment methods do you accept?
When shopping at eyewa, you can rest assured that you will be using an easy and secure payment method. We accept cash on delivery & all major credit/debit cards.
Click here to know more about our payment methods.
- Do I get a warranty on my frames?
YES! We are committed to getting you high quality products and in the unlikely event that something is wrong with your purchase, we do offer warranty on your beloved frames. You can read more about our Frames Warranty Policy here.
- Do I have to create an account to order from eyewa?
You can choose to checkout as a guest.
However, creating an eyewa account is a more convenient way to improve your shopping experience. Here's what you'll benefit from: you'll be able to keep track of your order history and be the first to know about all our new releases and exclusive offers! Create yours here
- How can I create an account on eyewa?
You can create your eyewa account here. Simply enter your personal information, select a password, and you'll be good to go.
- How do I delete my eyewa account?
In order to delete your eyewa account, sign in, go to "My Account," click on "Profile," and choose "Delete My Account." Please note that by doing so, you will permanently lose access to your account and all associated information such as transaction history, prescriptions and credits.