Frequently Asked Questions

How can I place an order?

It's easy! Once you're done selecting your item(s), add them to your cart and proceed to checkout. If you have an eyewa account, log in here and complete your order.

If you are a guest, proceed by entering your email address, shipping details, preferred payment method, and then submit your order.

Do I need my prescription to place an order?

You can order your eyewear with or without a prescription.

If your aim is to correct your vision, you will need to provide us your prescription. You can either enter it manually, or upload a copy image of it after checkout, or leave it blank and our customer care team will contact you to collect it from you.

*Please ensure that the expiration date on your prescription is less than 2 years as the sharpness of your eyesight can change during that time.

If you are shopping for only a frame, you can order without a prescription.

How do I change/cancel my order?

Changed your mind?

No worries. As long as your order is still in good condition, you have the option to return/exchange it within 30 days after the delivery date.

Read more about our returns and exchanges policy.

Have more questions? Head to our faqs

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