TERMS OF SERVICE
This website is operated by eyewa FZC (“eyewa”). Throughout the site, the terms “we”, “us” and “our” refer to eyewa. eyewa offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall eyewa, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless eyewa and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Arab Emirates.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at [email protected]
EyewaCare Terms and Conditions
Welcome to EyewaCare! These Terms and Conditions outline how our EyewaCare warranty service works. When you sign up for EyewaCare, you're agreeing to follow these rules.
EyewaCare guarantees apply to optical glasses and prescription sunglasses. For optical glasses, this means a frame and one pair of corrective lenses. Prescription sunglasses also need corrective lenses.
What We Cover:
- Breakage: If your glasses or frames break, we've got you covered.
- Major Scratches: Scratches that get in your way of clear vision are included.
- Kids' Prescription Changes: If your child is under 12, and their prescription changes, we'll take care of it.
How Long It Lasts:
EyewaCare warranty is good for a whole year from the purchase date on your invoice. You can use it once a year. The cost depends on the type of lenses you choose.
What's Not Included:
- Theft and Loss: Unfortunately, we can't cover if your eyewear gets lost or stolen.
- Normal Wear and Tear: Everyday use may cause small scratches, which aren't covered.
- Adult Prescription Changes: For those 12 and older, prescription changes are not part of the warranty.
- Sunglasses Without Prescription: Sunglasses that don't have a prescription aren't included.
- Frames purchased outside Eyewa
- Third party brand frames.
Signing Up and Getting Started
You can subscribe to the EyewaCare guarantee until the delivery date of your glasses, whether it's when you purchase the optical equipment or during the delivery and payment process.
EyewaCare covers a frame with a pair of single vision corrective lenses or progressive corrective lenses, including those stylish options. You have the option to repair or replace these lenses or the frame once a year in case of damage.
EyewaCare guarantee starts at:
- 99 AED/SAR for single vision corrective lenses.
- 149 AED/SAR for progressive and office corrective lenses.
Lens Replacement Conditions
In case of scratches affecting your vision or lens breakage that's not due to a manufacturing defect, EyewaCare commits to replacing the corrective lenses with a new pair of lenses with the same prescription.
Frame Repair or Replacement
If your frame breaks or experiences wear that's not due to a lack of conformity, EyewaCare is here to help. We'll repair it or replace it with the same frame if it's available. If it's not, you can choose a different one that suits you in the same price
Correction Change for Children
EyewaCare has a special promise for kids under 12: If their prescription changes, we'll swap their lenses for free! We'll even fit the new lenses into the same frame you got. You can use this perk once a year from the day you bought the gear (just check the invoice). All we need is a valid prescription from your doctor, and we'll take care of the rest.
What's Not Covered
Our warranty is amazing, but it won't cover things like if something happens on purpose or if you don't follow our care instructions. Also, things like water splashes (showers, pools, washing machines) are a no-go. A few scratches or bumps that don't affect how your gear works are also not included. Sunglasses without prescriptions, extra lenses for grown-ups with prescription changes, and lost stuff aren't part of our warranty.
Repair or Replacement Procedure
Step 1: Let Us Know
If something is wrong, contact us or stop by the store nearest you – the sooner the better.
Step 2: Take a Look
Once we have your back, we'll review the situation to make sure it's covered by our warranty.
Step 3: Bring it
If everything is in order, bring your equipment to one of our shops. We'll take care of the rest!
How long it take
We're committed to getting your gear back to you as soon as possible. In most cases, we aim to complete the repair or replacement within 7 working days. However, please keep in mind that sometimes unexpected factors can cause delays that are beyond our control. But don't worry, we're here to make the process as smooth as possible.
Return of Repaired or Replaced Equipment
Once the repair or replacement has been carried out, the customer will be informed of the availability of his repaired or replaced equipment. The customer will have to collect his equipment from the store. If the customer cannot collect his equipment in person, he can designate a trusted person to do so.
Limitation of Exchange
The customer can exchange his glasses covered by the EyewaCare guarantee only once during the period of validity of one year.
Limited Replacement Lens Options
Once the exchange has been made, the EyewaCare warranty for that particular piece of equipment will be considered used.
In case a customer requests an exchange or replacement of lenses, they have the option to choose replacement lenses that match the original ones, including the same prescription and characteristics. It's important to note that customers cannot select replacement lenses with a different prescription, unless they are eligible for the correction change guarantee for children under 12 years of age. If a customer wishes to upgrade their lenses during this process, we provide them with our regular add-on pricing and facilitate the lens upgrade.
Rules for Using Replacement Lenses
Replacement lenses provided under the EyewaCare warranty will be fitted into the original frame. If the customer decides to use the replacement lenses in another frame, EyewaCare cannot be held responsible for any fit or compatibility issues. We will only fit the lenses into the original frame.
Replacement in Case of Unavailability of the frame
In the event that the original frame is out of stock or no longer available, EyewaCare undertakes to offer an equivalent replacement frame, as far as possible, at the same price as the frame of origin. If the replacement frame is less expensive than the original frame, the customer will not be entitled to any refund of the difference in price.
Payment of the Difference for a More Expensive Option
If the customer decides to exchange their original frame or lenses for a more expensive option, they will be required to pay the difference between the net price of their first purchase (including the amount of the EyewaCare guarantee, if applicable) and the price of his new purchase, in accordance with the conditions of his original purchase.
Non-Refund of the Difference in Case of Less Expensive Option
If you decide to swap your original frame or lenses for a less expensive option, we won't refund the price difference. You'll need to cover any additional EyewaCare warranty charges, if applicable, and won't get a partial refund for choosing the cheaper option.
Customer Responsibility for Incorrect Information
It's on you to provide accurate and precise details when you sign up for EyewaCare, especially when it comes to your corrective lens prescription. EyewaCare can't be responsible for mistakes or omissions in the info you give us, including any prescription errors from an optometrist or ophthalmologist not associated with our store.
Cancellation of Warranty
We have the right to end the warranty if you misuse or fraudulently use it. If that happens, you won't enjoy the guarantee perks anymore, and any costs you've already paid won't be reimbursed.
Modification of Rates and Services
Please be informed that EyewaCare retains the prerogative to modify warranty fees and services whenever necessary. Any such alterations will be conveyed to you via our website or email communication.
Credit for Caution
- We'll provide you with a credit note equivalent to the amount of the guarantee. This credit note is akin to a voucher that you can use when you make purchases of optical glasses or prescription sunglasses from EyewaCare at a later time.
- No need to worry about it – we'll automatically send you the credit note after the one-year warranty period concludes.
- Keep in mind that this credit note is valid for a full year from the date of issue. Once that year elapses, the credit note will expire and can no longer be utilized.
Exclusions from Reimbursement
While EyewaCare's guarantee is super handy, there are a couple of scenarios where automatic reimbursement doesn't kick in:
- If you've already let us know about and we've taken care of any covered damage or issues during the guarantee's validity period.
- If you decide to cancel the guarantee before it ends, we've already processed a refund based on EyewaCare's refund policies.